Miguel Alexander Pozo will speak on the “Beyond Resolution: Elevating Client Experience in ADR” panel at the American Bar Association's 2026 Dispute Resolution Practice Development Institute. Miguel and the other panelists will explore how dispute resolution professionals can build trust, foster transparency, and create meaningful client experiences that go beyond the case outcome. They will also offer practical strategies for designing client-centered processes, managing expectations, and navigating challenges and professionalism.
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